MONTICELLO – Resorts World Catskills (RWC) will welcome back guests at 10:00 am today, the company has announced. Resorts World Catskills will implement and execute its 21 Point Safety Plan and adhere to the State’s guidelines to ensure a safe reopening.
“The Resorts World team has been anxiously awaiting the day when we can open our doors again to the fun and excitement that our casinos are known for,” said Bob DeSalvio, President of Genting Americas East. “We have implemented a plan to seamlessly integrate the unmatched experiences in excitement, entertainment, and luxury that guests have come to expect, with the more stringent health protocols that are needed to operate safely. We are excited to play our part in Moving New York Forward.”
As part of the first phase of reopening, guests will have access to 100,000 square feet of gaming action, including 150 live Las-Vegas style table games with plexiglass dividers, and slot machines. Three of the resort’s restaurants will open as well. In addition, Resorts World Catskills will unveil a series of new marketing initiatives over the coming weeks, including the Community Partners Program creating more value for the Genting Rewards Loyalty Card program and enhancing support to the local businesses in the area.
Darlene Monzo, Chief Marketing Officer Resorts World Catskills and Resorts World New York City, said “We’re ready to hit the ground running on September 9th and implement the marketing and growth strategies that will fulfill the untapped potential of Resorts World Catskills. We know there is pent up demand for the world-class gaming and entertainment that we offer, which is just 90 minutes from New York City. We’re ready to capitalize on that demand and execute the plan that will make Resorts World Catskills the region’s leader in hospitality, entertainment, and full-service gaming.”
Resort World Catskill’s 21-point Safety plan, which is being implemented in accordance with recommendations from the CDC, New York State, and local health officials, includes:
• Upon arrival, Resorts World’s staff will conduct noninvasive temperature checks using thermal scanners. Guests or team members with a temperature above 100.4 will not be permitted entry
• All guests and team members will be required to wear face masks while on property
• Plexiglass dividers have been installed on all table games, and select slot machines
• The HVAC filters have been upgraded to MERV 15 filters, and it’s important to note, the HVAC system does not re-circulate air, meaning the facility has 100% fresh air.
• Over 200 Sanitizing stations equipped with hand sanitizer and sanitizing wipes will be located on the casino floor and throughout the property
• New technologies have been implemented including density counters, no touch ID scanners, and ultrasonic chip cleaners.
• RWC’s Clean Team will be regularly deployed to high-touch areas for cleaning and disinfecting
• Guests will be expected to practice social distancing by staying six feet apart from others outside of their party
• Signage, markers and indicators, along with plexiglass barriers, where appropriate, will be located throughout the property
Scott Molina, President, Resorts World Catskills and Resorts World Casino New York City, added, “While the casino floor may look a little different, all of these changes are part of our 21-point plan, created with your health and safety in mind. Regulating capacity on the casino floor will allow for easier social distancing, and sanitation stations will make it easy for you to wipe down table games and other common areas before touching them. Once we are back open, we will constantly be evaluating the situation in order to gauge when we can return our full suite of amenities to our valued guests.”
In addition, team members will receive training on safety and sanitation protocols to further ensure guest and team member safety.
“I want to thank the administration for working with my office to find a path forward for the reopening of casino,” said New York State Assemblywoman Aileen Gunther. “Resorts World Catskills employs more than one thousand people in Sullivan County and is a tremendous driver of economic development. Resorts World has been preparing for this day and is fully capable of hitting the ground running. Our union brothers and sisters deserve a safe environment in which to return to work. I’ll continue to work with all stakeholders to ensure that safety remains a priority. As a nurse, after touring Resorts World, I am confident of the procedures they put in place.
“Resorts World Catskills is vital to the economy of Sullivan County as a top employer and critical source of tax revenue for the Town of Thompson and Sullivan County government in this challenging time, and I’ve been advocating for many weeks now to enable the casino to safely open,” said New York State Senator Jen Metzger (SD-42). “I’ve personally toured the facility twice with government officials, and have been extremely impressed by the lengths to which Resorts World has gone to create a safe environment for guests and team members during this pandemic. I am confident that the casino has taken, and will continue to take, every precaution for the health and safety of guests and employees.”
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